Who We Are

Focal Research (SW) Limited, trading as Focal Research, is the controller for personal data collected through this website. We are registered in England and Wales, company number 07271284. Our registered office is Timberly, South Street, Axminster, Devon, EX13 5AD.

We are registered with the Information Commissioner’s Office under registration number ZA304221. You can contact us about privacy matters at [email protected].

What We Collect

When you use this website, contact us, request a walkthrough or make an enquiry, we may collect your name, business email address, organisation, telephone number, job role, message content and any other information you choose to send us.

We may also collect basic technical information about your visit, such as pages viewed, browser type, approximate location, referring website and device information. See our Cookie Policy for more detail.

How We Use It

We use personal data to respond to enquiries, arrange demonstrations, provide information about PREEMPT and our services, maintain business records, improve the website, and meet our legal obligations.

Where an enquiry relates to a possible PREEMPT subscription, we may keep a record of the conversation so we can follow up appropriately and understand the needs of the business.

Lawful Basis

We usually process enquiry and customer contact data because it is necessary for our legitimate interests in running and developing our business, or because it is necessary before entering into or performing a contract. Where we ask for consent, you can withdraw it at any time.

PREEMPT Data

PREEMPT is a business-to-business market intelligence platform. It contains organisation, office, role and contact research used by clients selling into social housing. Named contacts are not published on this public website.

Where PREEMPT includes business contact information, we maintain source and review records internally and use proportionate checks before the data is supplied inside the platform.

Who We Share It With

We do not sell personal data. We may share it with suppliers who help us operate the website, hosting, email, analytics, customer administration and related business systems. They process data for us under appropriate obligations.

We may also share information where required by law, regulation or a valid legal process.

How Long We Keep It

We keep enquiry records for as long as needed to respond and manage the relationship. Customer and financial records are kept for the periods required for accounting, tax and legal purposes. We review stored information and remove it when it is no longer needed.

Your Rights

You can ask us for a copy of your personal data, ask us to correct it, delete it, restrict or object to its use, or request that we transfer it where applicable. To exercise these rights, email [email protected].

If you are unhappy with how we handle your data, please contact us first so we can try to put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.

Updates

We may update this policy as the website, PREEMPT or our business systems change. This version was last updated on 18 August 2026.